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Case Study · AI Process Automation

3Klick

An AI customer engagement platform that answers, captures and follows up with retail customers on WhatsApp and social media

AI Process Automation Retail Pakistan
3Klick project by Dilijent Systems
The Client

3Klick ("Click. Connect. Convert.") is an AI customer engagement platform for retailers in Pakistan, priced for small and growing stores.

The challenge

Retailers get most of their customer messages on WhatsApp, Facebook and Instagram. Replying to everyone quickly, remembering who asked about what, and following up at the right time is hard for a small team, so sales are lost.

Our solution

  • AI-powered automation for WhatsApp, Facebook and Instagram conversations
  • Automatic lead capture, so every customer who gets in touch is saved
  • Automated follow-ups, so no interested customer is forgotten
  • A built-in CRM and dashboard for the store owner
  • A mobile-friendly web app with sign-up, login and an admin area, installable like an app (PWA)
  • A complete brand system, from logo and colors to every screen

The result

Retailers get one place to answer customers, capture leads and follow up automatically, so a small team can handle many more conversations without missing sales.

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