Medical billing is the toughest and most complex part of any healthcare center's operations. Especially, medical claims rejections and denials are a nightmare for every healthcare business. 

If you also own a healthcare business or if you are responsible for medical billing and coding at healthcare practices, claim rejections will certainly be the biggest headache for you.

Obviously, it is because all the financial flow of a healthcare practice depends on claim acceptance. All the doctors want their compensation on time, and hence it is very important to have every claim accepted. 

You can understand the complexity of this matter by reading that in 2021, there were 48.3 million denial claims accounting for 16.6% of all claims submitted. If you don’t want your claims to be rejected or denied, let’s learn about the levels of rejection in medical billing.

After learning about the basics of medical rejections and different levels of rejection in medical billing, you will also learn how to solve them. This blog will give you a detailed overview of rejection in medical billing. At the end of this blog, you will be able to select the best claim rejection management service for your business. 

If you want to hire the best ever claim rejection management company in the USA, head out to Dilijent Systems. We are providing top-notch medical billing and coding audit services in the town that will help you minimize your claim rejections. 

If you are unsure about our services, you can try our free medical billing audit services. By this free service, you can get an experience of our professionalism and commitment to high-quality services. Let’s join hands and work towards improving the revenue cycle of your business. 

What Is a Claim Rejection?

Claim rejection means that the claim is not even processed by the insurance company. This means there’s an issue with the claim that needs to be fixed. There are also different levels of rejection in medical billing that are due to different reasons. Claim rejections do not mean the payment is denied forever.

There’s a very big difference between medical claims rejection and denials. Medical claims rejections are when the insurance company rejects the claim before even processing it because of some issue or problem. In this case, you need to fix the issue and send the claim back to the insurance company, otherwise, it will not be processed. 

On the other hand, claim denials mean that the claim is denied by the insurance company after being processed. This is a more severe problem, and it requires a lot of process and time to be accepted again.

Why Do Claim Rejections Matter?

Claim rejection matters a lot because all the financial conditions of your healthcare business depend on it. It requires a lot of effort and time to recover these rejected claims. A lot of businesses also face a heavy drop in revenue because of these rejected claims. 

Levels of Rejections in Medical Billing

There are different levels when a medical claim is rejected. There may be different reasons why a medical claim can get rejected. There are a lot of types of rejections in medical billing. Here’s a detailed overview of the different levels of rejection of medical claims:

1. Front-End Rejections

This is the first type of rejection of medical billing. Front-end rejections happen even before the claim reaches the insurance company. This error occurs in the first step of the billing process. Front-end rejections are mainly due to a data entry error. These rejections are easy to handle and don’t take much time.

Some common errors in front-end rejection are:

• Wrong patient name or date of birth
  
  

• Missing insurance ID number
  
  

• Incorrect provider information
  
  

• Invalid CPT or ICD-10 codes
  
  

• The claim was not sent in the correct format

Front-end rejections can be easily solved. If your team is well-trained and professional, this error might never even happen. Carefully analyze all the documents before submitting a final claim to the insurance companies. 

There are a lot of claim rejection reasons in medical billing. Pass all the documents through several stages for checking. This ensures that the documents are verified by every professional, which reduces the chances of error. Otherwise, you should also opt for an AI tool to ensure your claim is error-free. 

2. Clearinghouse Rejections

A clearing house is like a middleman between healthcare practices. Before sending the medical claim to the insurance companies, these clearing houses assess the medical claims. If you claim to have any kind of error, then the clearing house rejects the claim and sends it back to you.

This type of rejection may be due to several reasons. These causes may be format errors, missing required fields, Payer ID problems, or invalid modifiers. This rejection is also not that severe, but it certainly takes a lot of time and effort.

You can avoid this type of rejection by following up with the clearing house’s rules and regulations. As well as you need to update your software regularly to keep in compliance with the HIPAA rules. 

3. Payer Level Rejections

Following the claim's transmission from the clearinghouse to the insurance provider, these denials take place. The insurance company now examines the claim. They reject it if they discover an error or omitted information.

The patient's lack of insurance on the day of their visit is one frequent explanation. Another reason is that the doctor administered the treatment without first obtaining consent, also known as authorization or referral. 

Occasionally, the patient's insurance plan does not cover the service, or the same claim is submitted more than once. Additionally, coding errors may occur, resulting in a discrepancy between the codes for diagnosis and treatment.

Always confirm that the patient's insurance is active prior to their visit in order to prevent these issues. Make sure you receive the necessary referral or approval. Verify whether the patient's insurance covers the course of treatment. Additionally, take care not to submit the same claim more than once.

Don't worry if the claim is still denied. Examine the Explanation of Benefits (EOB) or the notice of rejection. This will help you figure out what went wrong. Next, correct the error and submit the claim once more. You can ask the insurance company for more information over the phone if something is unclear.

4. Claim Denials

Claim denials are the most serious type of rejection of medical billing. Rejections and claim denials are somewhat different. In a denial, your claim was received and reviewed by the insurance company, but they chose not to cover the costs. In a rejection, the claim was never reviewed and was not accepted at all.

Usually, denials are more grave. To get the claim paid, you might have to submit additional documentation or go through an appeals process.

If the insurance company determines that the treatment was not medically necessary or if the service is not covered by the patient's plan, claims may be rejected. Other explanations include failing to obtain authorization beforehand or missing the claim filing deadline.

How to Handle Rejections in Medical Billing?

Now, after we have discussed different types of rejections in medical billing, we are here to see how we can handle all these levels of rejection in medical billing professionally to make the best out of them. Here is a step-by-step process of handling a claim rejection:

• Track Rejected Claims: First of all, you need to make a list of all the rejected claims. This will help in further processing of these claims. Sometimes, it happens that you forget about a rejected claim when it could be useful for you. Use some billing software or even a simple spreadsheet to track down all these rejected claims.

• Investigate the Rejection: Then, you need to find out the main reason for rejection. Is it because of incorrect format, error in coding, or error in the general details of the patients? Once you identify the error, you can solve it. 

• Fix the Problem: Now, make the necessary changes in the medical claim to solve the problem.

• Resubmit Quickly: It is a very important step. Don’t wait too long to resubmit your claim. Resubmit it as soon as possible. 

• Train Staff Regularly: At last, we have staff training. If your staff is trained and equipped with the latest technologies, the chances of error will decrease a lot. 

Summary

Medical coding and billing is a very crucial step for healthcare businesses. After a lot of struggle and time, businesses might still face different levels of rejection in medical billing. However, medical rejection is much better than claim denial. The above blog discussed different types of rejections and how you can solve them.

Get the best medical billing and coding services in the USA. Diligent Systems is here to lower your claim rejection rate. We are also offering free medical claim audit services so you can get experience with our services. Let’s work together and improve the revenue cycle of your business. 

FAQs

What is the level of rejection in medical billing?

Rejections can be of different types, and these types are called levels of rejection in medical billing. From front-end rejection to claim rejections, the rejections get severe. 

How do you handle rejection in medical billing?

There are different steps in handling medical billing rejection. Understanding the rejection, solving it, and resubmitting the claim are important steps. 

What are the three types of denials?

Hard denials that result from medical practices' actions, such as incorrect codes or late claim submission, are known as preventable denials. Clinical denials are firm rejections based on criteria like level of care or medical necessity. Soft denials that are appealable are administrative denials